Privacy Policy

MaziCard Technologies Private Limited ("MaziCard," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, preferences, settings
• Payment Information: Processed by Razorpay (we don't store card details)
• KYC Information: For merchants - business name, PAN, GST, bank details
• Communication: Messages, support tickets, feedback

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent
• Log Data: IP address, access times, referring URLs
• Location Data: General location based on IP (not precise GPS)
• Transaction Data: Purchase history, gift card usage, redemption patterns

1.3 Information from Third Parties

• Payment Processors: Transaction status from Razorpay
• Social Login: If you sign in with Google (name, email)
• Merchants: Redemption confirmations

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Process gift card purchases and redemptions
• Manage your account and provide customer support
• Send transaction confirmations and receipts
• Deliver gift cards via email or app notifications

2.2 Service Improvement

• Analyze usage patterns to improve our Services
• Develop new features and products
• Conduct research and analytics
• Personalize your experience

2.3 Security and Compliance

• Detect and prevent fraud, abuse, and security incidents
• Verify identity and prevent unauthorized access
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service

2.4 Communication

• Send service-related notifications (required)
• Marketing communications (with your consent)
• Respond to your inquiries and support requests
• Send expiration reminders for gift cards

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these situations:

3.1 With Service Providers

• Razorpay: Payment processing
• Cloud Providers: Data storage and hosting
• Email Services: Transaction notifications
• Analytics: Service usage analysis

3.2 With Merchants

When you redeem a gift card, we share necessary transaction details with the merchant, including transaction ID, amount, and timestamp. We do not share your personal contact information with merchants.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or property.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Access Control: Role-based access with multi-factor authentication
• Monitoring: 24/7 security monitoring and intrusion detection
• Compliance: PCI-DSS compliant payment processing via Razorpay
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Security awareness and data handling procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal data:

To exercise these rights, contact us at privacy@mazicard.com or through your account settings.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our Services

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.

For more details, see our Cookie Policy.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@mazicard.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: